FAQs

Please check your junk/spam mailbox, and make sure you entered the correct email address. If still no luck, please contact us at customerservice@cowpokesonline.com 

The estimated shipping delivery dates are provided directly by the shipping providers and not by Cowpokes Work & Western. Unfortunately, with Covid-19 delays and heavy shipping volume, carriers continue to experience delays, and they have not changed their estimated shipping times. Please allow extra shipping time beyond any estimate they provide.

USPS Priority Mail has a target delivery window of 2-3 business days but does not guarantee that delivery time frame. 1-2 business day delivery is guaranteed for Priority Mail Express shipments only.

Items may be returned within 30 days of in-store purchase or within 30 days of receiving your online order. Usually, purchases made after November 1st may be returned up until January 15th for Holiday returns. All items must be returned in their original, unworn condition with original tags, receipts, and an online return form for online orders. Altered/hemmed/tailored items are non-returnable. For further details, please see our Shipping & Returns page.

We only provide return shipping if we made errors in your order or if the item you receive is defective.

Please contact us immediately at 765.642.3911 or customerservice@cowpokesonline.com if your purchase is defective so we may begin a defect claim. For online orders and customers unable to come into our store, we will need pictures of the defect. Once we can confirm the defect and approve the defect claim, we will provide you a return shipping label for us to process a refund or exchange.

At this time, we offer two different types of gift cards. One is for in-store use only, and the other is for online use only. Both can be purchased online, but please pay close attention to which one you are purchasing.

We do offer in-store layaway. We require 20% of the total purchase to be paid as a deposit and will hold the layaway for 60 days. After 60 days, or if you cancel the layaway, we will return the item(s) to inventory and assess a restocking fee. The restocking fee is based on your total layaway purchase amount, which is $10 per $100. So a layaway total of $245.50, for example, would have a restocking fee of $30.00, which would be withheld from the original $49.10 deposit.

If there is something you want but do not see it on our site or in our store, definitely ask us if we can special-order it for you. We have catalogs in-store, and we can also contact the manufacturer to see if it is in stock and available to order. You may contact us via email at customerservice@cowpokesonline.com or via phone at 765.642.3911. Please note, we are unable to special-order for clearance, discontinued, or sale items.

If there is something you want but do not see it on our site or in our store, definitely ask us if we can special-order it for you. We have catalogs in-store, and we can also contact the manufacturer to see if it is in stock and available to order. You may contact us via email at customerservice@cowpokesonline.com or via phone at 765.642.3911. Please note, we are unable to special-order for clearance, discontinued, or sale items.

We do offer an in-store Military discount to former and current Military personnel. Upon presenting a current Military ID or a current Operators License with the Veteran designation, Cowpokes will give a 10% discount.  For online orders, please add a note to your order that you are eligible for a Military Discount and then email a copy of your ID to us at: customerservice@cowpokesonline.com

We do offer wedding party discounts for parties of 4 or more people. Upon signing up for our in-store wedding party discount, the bride and groom will receive a 20% discount on non-sale/clearance boots, jeans, shirts, and hats, and members of the wedding party will receive a 15% discount on non-sale/clearance boots, jeans, shirts, and hats.

We do not offer boot cleaning or boot repair, but we do offer boot stretching. If you are purchasing a pair of boots, we will do the first stretch for free. Boot stretching after purchase or for pre-owned boots is $5.00 per stretch.

Yes, we have an in-house hat department and steamer that allow us to offer hat cleaning, shaping, stretching, and starching. Depending on the extent of cleaning or work needed, hat cleanings range from $10-$30. Shaping ranges from $5-$20, Stretching is $3.00, Starching is $3-$5, and Brim Trimming $5-$10. Cardboard hat boxes are available for $8.00

We do offer jean hemming services on items purchased from Cowpokes Work & Western. The cost of jean hemming is $15 per pair of jeans.

Yes, Brandin’ Iron Embroidery and Screen Printing is located inside our store and provides embroidery and screen printing services for your awards, novelties, marketing, corporate wear, and more. Contact Brandin’ Iron at 765-642.3911 or visit them in-store.

Interested in joining the Cowpokes team? First, DOWNLOAD AN APPLICATION and fill it out. Once you have finished, CLICK HERE to submit your application online. Once we have reviewed your application, our team may contact you to schedule an interview. Openings vary by season and location.

 

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