Shipping policy

Please allow 1-2 Business Days for processing time for Online orders. Orders are not always picked up on Saturday or Sunday by carriers.

In times of  heavier-than-normal order volume during the holidays there may be a 2-4 day processing time for your order. Shipping carriers (USPS and UPS) occasionally experience shipping delays and delays updating tracking information, which unfortunately is outside our control.

You will receive an email confirmation when your order has been processed and is being shipped.  For in-store pickup orders, you will receive an email letting you know that your order is ready to be picked up (please be aware that if you have not received your ready for pickup email, your order has not been processed and is not ready for pickup). Please be sure to check your junk/spam folders if you do not see the emails in your inbox.  We truly appreciate your business!

Have a question about your online order? Contact customerservice@cowpokesonline.com

 

All free shipping orders placed on Cowpokesonline.com (orders of $100 or more) will be shipped via US Postal Service or UPS Ground depending on your location and shipping weight and dimensions.

Free shipping applies to only Continental U.S. customers. Shipping rates are calculated by package weight, distance shipped, and the shipping option chosen. All saddles are excluded from free shipping but will ship at a $75 flat rate shipping within the contiguous United States via UPS Ground or Priority Mail. You may also choose free In-Store Pick Up for your online order.

Please be aware that all shipping time frames shown at checkout are provided by USPS or UPS and not by Cowpokes. PRIORITY MAIL is 1-3 Business Day shipping BUT that time frame is NOT guaranteed by the U.S. Postal Service. PRIORITY MAIL EXPRESS is Overnight-2 Business Day delivery AND USPS guarantees the delivery time frame they provide at checkout. Please note that USPS will process a refund for delayed Express Mail shipments until the shipment has been delivered.

Please check your email spam folder for order status, updates, and shipping confirmations.

Also, please be aware that we do not sell or ship Timberland Pro products internationally.