Please allow 1-2 Business Days for processing time for Online orders. Orders are not always picked up on Saturday or Sunday by carriers.
In times of heavier-than-normal order volume during the holidays there may be a 2-4 day processing time for your order. Shipping carriers (USPS and UPS) occasionally experience shipping delays and delays updating tracking information, which unfortunately is outside our control.
You will receive an email confirmation when your order has been processed and is being shipped. For in-store pickup orders, you will receive an email letting you know that your order is ready to be picked up (please be aware that if you have not received your ready for pickup email, your order has not been processed and is not ready for pickup). Please be sure to check your junk/spam folders if you do not see the emails in your inbox. We truly appreciate your business!
Have a question about your online order? Contact customerservice@cowpokesonline.com
All free shipping orders placed on Cowpokesonline.com (orders of $100 or more) will be shipped via US Postal Service Priority Mail or UPS Ground depending on your location and shipping weight and dimensions, unless you specifically choose and pay for a different shipping option.
Free shipping applies to only Continental U.S. customers. Shipping rates are calculated by package weight, distance shipped, and the shipping option chosen. All saddles are excluded from free shipping but will ship at a $50 flat rate shipping within the contiguous United States via UPS Ground or Priority Mail. You may also choose free In-Store Pick Up for your online order.
Please be aware that all shipping time frames shown at checkout are provided by USPS or UPS and not by Cowpokes. PRIORITY MAIL is 1-3 Business Day shipping BUT that time frame is NOT guaranteed by the U.S. Postal Service. PRIORITY MAIL EXPRESS is Overnight-2 Business Day delivery AND they guarantee the delivery time frame they provide at checkout.
Please check your email spam folder for order status, updates, and shipping confirmations.
Also, please be aware that we do not sell or ship Timberland Pro products internationally.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of purchase/receipt as long as the returned merchandise is in its original unworn condition with original tags and receipts. Online saddle orders must be returned within 14 days of receiving it and in clean original condition. If you are unable to provide original in-store receipts, an in-store credit will be issued for the current selling price.
For online orders, please complete this Return Form and send it with the product. We do not provide return shipping, but for exchanges we would ship the new size/item back out to you without new shipping charges. If for any reason you feel as if the product we provided is defective or have questions regarding returns, please contact Cowpokes via email at customerservice@cowpokesonline.com or telephone at 765-642-3911. Returns are normally processed within 1-2 business days. Defective products may require a longer return processing period, since we will be working with the manufacturer to resolve the defect issue.
Merchandise that has been worn or had tailoring/alterations done can not be returned.
Returns should be sent with completed Return Form to:
Cowpokes Work & Western
ATTN: ONLINE RETURNS (only include for online returns)
1812 E. 53rd St.
Anderson, IN 46013
Special Instructions for Footwear Returns
When returning footwear, please place the original boot/shoe boxes INSIDE a separate box for shipping. Taping, writing on, and otherwise altering the original boot/shoe box may result in a $20 damage fee or a declined return.
Orders shipped within the state of Indiana will be charged Indiana Sales Tax.
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