All Free Shipping orders placed on Cowpokesonline.com (orders of $75 or more) will be shipped via US Postal Service Priority Mail or UPS Ground depending on your location and shipping weight and dimensions, unless you specifically choose and pay for a different shipping option. Free Shipping applies to only Continental U.S. customers. Shipping rates are calculated by package weight, distance shipped, and the shipping option chosen. All Saddles are excluded from free shipping but will ship at a $30 flat rate shipping within the contiguous United States via UPS Ground or Priority Mail. You may also choose free In-Store Pick Up for your online order.
Please allow 1-2 Business Days for processing time for Online orders. Orders are not always picked up on Saturday or Sunday by carriers.
Please be aware that we are experiencing heavier than normal order volume and in some instances there may be a 2-3 DAY PROCESSING TIME for your order. PLEASE ALSO BE AWARE THAT SHIPPING CARRIERS ARE AGAIN EXPERIENCING SHIPPING DELAYS AND DELAYS IN UPDATING THEIR TRACKING INFORMATION AS WELL, WHICH IS UNFORTUNATELY OUT OF OUR CONTROL. You will receive an email confirmation when your order has been processed and is being shipped. We truly appreciate your business and your patience during these times!
Please be aware that: All shipping time frames shown at checkout are provided by USPS or UPS and not by Cowpokes. PRIORITY MAIL is 1-3 Business Day shipping BUT that time frame is NOT guaranteed by the U.S. Postal Service. PRIORITY MAIL EXPRESS is Overnight-2 Business Day delivery AND they guarantee the delivery time frame they provide at checkout.
PLEASE BE SURE TO CHECK YOUR EMAIL/SPAM FOLDER FOR ORDER STATUS, UPDATES AND SHIPPING CONFIRMATIONS!
HAVE QUESTIONS ABOUT YOUR ONLINE ORDER? CONTACT US AT: CUSTOMERSERVICE@COWPOKESONLINE.COM
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of purchase/receipt as long as the returned merchandise is in its original condition with original tags and receipts. If you are unable to provide original in-store receipts, an in-store credit will be issued for the CURRENT selling price. For online orders, please complete the Return Form included with your order. If for any reason you feel as if the product we provided is defective or have questions regarding returns, please contact Cowpokes via email at customerservice@cowpokesonline.com or telephone at 765-642-3911. Returns are normally processed within 1-2 business days. Defective products may require a longer return processing period, since we will be working with the manufacturer to resolve the defect issue. Merchandise that has been worn or had tailoring/alterations done can not be returned. If you would like to return or exchange an item you may bring the item into our store or ship it to us. If it is an online order return, please be sure to use the ATTN: ONLINE RETURNS . Please complete and return the Return Form with your return: RETURN FORM
Holiday Returns
Online purchases made on or after November 1st of each year may be returned up to January 15th of the next year
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Returns should be sent with completed Return Form to:
Cowpokes Work & Western
ATTN: ONLINE RETURNS
1812 E. 53rd St.
Anderson, IN 46013
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*WHEN RETURNING FOOTWEAR, PLEASE DO NOT TAPE UP BOOT/SHOE BOXES AND SHIP ONLY USING THE ORIGINAL BOOT/SHOE BOXES. DOING SO MAY PREVENT YOUR ABILITY TO GET REFUNDED OR TO DO AN EXCHANGE. DOING SO WILL ALSO INCUR A $20 RETURN/DAMAGE FEE THAT WOULD NEED TO BE PAID BEFORE DOING AN EXCHANGE OR RECEIVING A REFUND (THE $20 WILL BE AUTOMATICALLY WITHHELD FROM REFUND).
Orders shipped within the state of Indiana will be charged Indiana Sales Tax.
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