Refund policy
You may return the item within 30 days of purchase/receipt as long as the returned merchandise is in its original unworn clean condition with original tags and receipts. Online saddle orders must be returned within 14 days of receiving it and be in clean original condition. If you are unable to provide original in-store receipts, an in-store credit will be issued for the current selling price (for in-store purchases). This policy applies to items you wish to return for any reason, including simply changing your mind, not only to defective items. PLEASE NOTE THAT ALL SALES & CLEARANCE ITEMS ARE FINAL SALE--NO RETURNS OR EXCHANGES.
For online orders, please complete this Return Form that was included with your order and ship it back to us with the product. We do not provide return shipping. Online Returns/Exchanges are processed within 4 business days of us receiving them in our office and will be processed according to your completed Return form. We will then process the requested exchange (and ship the new item back out to you without new shipping charges) or process the refund for the merchandise’s purchase price (we do not refund shipping). Outside of the $20 damaged box fee described below, we do not charge a restocking fee on returns or exchanges. Refunds are issued to the original form of payment used for the purchase.
Online returns should be sent with the completed Return Form to:
Cowpokes Work & Western
ATTN: Online Returns
1812 E 53rd St.
Anderson, IN 46013
Holiday Returns
Online purchases made on or between November 1st through November 30th of each year may be returned by January 31st of the next year.
Worn/Custom/Tailored Items
Merchandise that has been worn and or has animal hair/fur on it or has had tailoring or alternations done to it cannot be returned.
Damaged/Defective Items
If you feel the product you received is damaged or defective, please keep all boxes and packaging (if item damaged in shipment) as we will need pictures for damage or defect claim. Then please contact us via email at customerservice@cowpokesonline.com or telephone at 765-642-3911. Damaged/Defective products may require a longer return/exchange processing period, since we will be working with the carrier or manufacturer to file a claim to resolve the issue. For all other returns and exchanges, arranging and covering the cost of return shipping is the customer's responsibility, and we recommend using a trackable shipping method.
Special Instructions for Footwear Returns
When returning footwear purchased online, please return them in their undamaged original box that is then placed inside a shipping box. Any returns with taping, tearing, writing on, or damage to the item’s original box will incur a $20 Return/Damage Fee that would need to be paid before doing an exchange or receiving a refund (the $20 would be automatically withheld from refund).