Refund policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of purchase/receipt as long as the returned merchandise is in its original unworn clean condition with original tags and receipts. Online saddle orders must be returned within 14 days of receiving it and be in clean original condition.  If you are unable to provide original in-store receipts, an in-store credit will be issued for the current selling price (for in-store purchases). PLEASE NOTE THAT ALL SALES & CLEARANCE ITEMS ARE FINAL SALE-NO RETURNS OR EXCHANGES.

For online orders, please complete this Return Form that was included with your order and ship it back to us with the product.  We do not provide return shipping.  Online Returns/Exchanges are normally processed within 1-2 business days of us receiving them in our office.  We will then process the requested exchange (and ship the new item back out to you without new shipping charges) or the refund for the merchandise’s purchase price. 

 Online returns should be sent with the completed Return Form to:

Cowpokes Work & Western

ATTN: Online Returns

1812 E 53rd St.

Anderson, IN 46013

Holiday Returns

Online purchases made on or after November 1st of each year may be returned up to January 30th of the next year.

Worn/Custom/Tailored Items

Merchandise that has been worn and or has animal hair/fur on it or has had  tailoring or alternations done to it cannot be returned.

Damaged/Defective Items

If  you feel the product you received is damaged or defective, please keep all boxes and packaging (if item damaged in shipment) as we will need pictures for damage or defect claim.  Then please contact us via email at customerservice@cowpokesonline.com or telephone at 765-642-3911.  Damaged/Defective products may require a longer return/exchange processing period, since we will be working with the carrier or manufacturer to file a claim to resolve the issue.

Special Instructions for Footwear Returns

When returning footwear purchased online, please return them in their undamaged original box that is then placed inside a shipping box.  Any returns with taping, tearing, writing on, or damage to the item’s original box will incur a $20 Return/Damage Fee that would need to be paid before doing an exchange or receiving a refund (the $20 would be automatically withheld from refund).